Enterprise CRM – Complete Suite

An Enterprise CRM system allows businesses to manage business relationships and data information associated with them. It deals with current and future customers’ interactions with the company. With CRM, you can store a lead or customer information, accounts, sales opportunities in one central location, that can be accessible by concerned parties in real-time.

Any business starts out with a foundation of great customer relationships making a CRM an essential tool for any fast-growing business.

next|ix offers a full suite CRM for enterprise, next|CRM. next|CRM is highly customizable; it can tailor-fit to answer the enterprise growing business requirements, from Sales Force & Marketing Automation, Inventory Management, and Customer Support Management.

next|CRM support advanced security management functions including roles, hierarchies, profiles and groups. This enables flexible access control to view and edit functions based on role, management hierarchy and group membership. It also enables back-up and restores global database and CRM. It has also the ability to broadcast message and be seen on user’s page.

Sharing Control

next|CRM has very flexible sharing and access control tools to allow you to setup the CRM system to match the needs of your business. Sharing control can be changed for each module to reflect the desired levels of access and sharing of information needed by any specific organization.

Roles and Hierarchies

next|CRM provides a good set of tools to create and manage access controls using roles and role hierarchies. New roles can be setup easily with specific permissions. You can setup manager or other roles in the role hierarchy with required access to subordinate roles. For each role, you can specify the level of access allowed and for each module.

Profile

next|CRM Profiles can be used to manage sets of access permissions and assign them to roles. This allows for easy management of access permissions for different roles that you create. Creating, deleting and resetting (lost and change) of password per user for Security and accountability purposes.

Group

next|CRM Groups allow easy management of access and sharing for different groups of users. Users as well as roles.

CRM Modules	Full Suite Solution	Helpdesk Ticketing Solution	Sales force Automation Solution
Lead Management
Opportunity Management
Account Management
Contact Management
Activity Management
Reports & Dashboard
Campaign Management
Email Management
Product Management
Sales Quotes
Order Management
Invoices
Ticket Management
Knowledge Base
Customer Portal